Customers want features, features, features and a clean, easy to use application. How to square that circle?

Sure, the goal for Labordatenbank is to provide clean and easy to use applications. Laboratories have complex tasks to solve. That's what they do. No need for lab software to add even more complexity.

Alright than, keep it simple!

Having said that, labs do need specific features to get specific tasks done.
While every feature may add value to at least one user, it also adds complexity to the whole laboratory information system.

We approach this dilemma by

1. learning: better understanding enables less complex solutions.
2. customizing: features are only activated on need to use basis.
3. saying no: if 1.) and 2.) fails and a requests adds more complexity than value, say so and stay firm.

The last may well be the toughest. But saying no is just as important.

Labels: coding